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Aventis Learning Group

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6 Simple Steps in Handling Tough & Demanding Customers Over the Phone

Frustrated by angry customers? This 1-day workshop equips you with communication skills & tactics to handle difficult callers & turn complaints into opportunities.

02 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Developing an Effective Employee Handbook

More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities

03 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Developing an Effective Employee Handbook

More managers & executives are now covered by the Employment Act. Businesses must update employee handbooks to comply with these changes. These handbooks benefit both employers & employees by outlining expectations, rights, and responsibilities

03 March 2025 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Enhance Emotional Resilience at Work

COVID has caused stress & anxiety for many professionals. This workshop teaches emotional resilience using NLP to help you cope with challenges & bounce back in the changing business world.

12 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Hands-on Guide to Writing Effective Standard Operating Procedures (SOP)

This highly effective workshop will take you through a step-by-step SOP writing process. You can also use a work-based case study to write an SOP and then receive peer and trainer feedback instantly. You will also pick up skills and tips to avoid common writing errors and to write convincingly to sell their ideas.


14 January 2025 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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The Power of Shapes: Leveraging Psycho-Geometrics for Effective Communication and Influence

Psycho-Geometrics groups people into personality types (square, rectangle, circle, triangle). This 1-day course teaches you to use this system to improve communication & influence in the workplace.

06 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Elevate Your Business Communication Skills with ChatGPT

This 1-day workshop teaches you to use ChatGPT & other AI tools to improve communication skills for work or personal use. You'll learn hands-on & practice integrating AI into your daily communication.

05 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Conduct Effective Exit Interviews to Identify Hidden Problems Within Your Organization

High turnover costs businesses & hurts morale. Many don't investigate why employees leave. To retain talent, understand what makes them stay & go. Conduct exit interviews & surveys to address root cau

11 November 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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Mastering Pivot Table for Microsoft Excel: Basic to Intermediate Skills

Learn to use PivotTables to organize, analyze & summarize large datasets in Excel. This 1-day course covers creating PivotTables, calculations, charts & more. No prior knowledge needed!

06 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline
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From Worrier to Warrior: How to Stop Worrying and Start Living the Life You Deserve

Feeling overwhelmed by worry? This workshop teaches techniques to manage stress & negative emotions, transforming you from a worrier to a warrior with a calmer mindset.

13 December 2024 09:00 AM Asia/Singapore
  1 day
  All Level
  Offline

Showing 21 to 30 of 773 entries